Refund policy
Returns & Refund Policy
We hope you love your Salty & Sane order. If it's not quite right, you can return eligible items within 28 days of receiving your order.
Returning an Item
To be eligible for a return, your item must be:
- Unworn and unused
- Tried on only for size and fit
- Free from marks, odours, pet hair or any signs of wear
- In its original condition
- Returned with any original packaging where possible
Items that have been worn beyond trying on, washed or used cannot be returned unless they are faulty.
Please note that the following items are non-returnable: gift cards and any personalised or custom items.
Change of Mind
If you've changed your mind, you can return your item within 28 days of receiving it.
You are responsible for the cost of returning your item. We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Once we have received and inspected your return, your refund will be processed to your original payment method.
If you are returning your entire order within your statutory cancellation period, any standard delivery charge paid with your order will also be refunded. Any additional charges for upgraded delivery services are non-refundable.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or we've sent you the wrong item, please contact us within 28 days of receiving your order at hello@saltyandsane.co.uk.
We'll arrange a replacement, exchange or full refund and cover the reasonable cost of return postage where applicable.
Exchanges
If you'd like to exchange your item for a different size, please contact us within 28 days of receiving your order.
Items must be returned in accordance with our returns policy and must be unworn, unused and tried on only for size and fit.
You are responsible for the cost of returning the original item to us. We'll send your replacement item free of charge once your return has been received and approved.
Exchanges are subject to stock availability. If your requested size is unavailable, we'll issue a refund in line with this Returns Policy.
Refunds
Once your return has been received and inspected, we'll process your refund within 5 working days. Your bank or card provider may take additional time for the funds to appear in your account.
Contact Us
To arrange a return or exchange, please email hello@saltyandsane.co.uk with your order number and reason for the return or exchange. We'll provide the return address and instructions.